Managers continue to miss the sometimes subtle but often-times obvious ways that they are failing to communicate with the employees they manage.

This came home to me in a fresh way back in April when I was training a group of about 50 managers with China Telecom.  They were gathered from across different cities in China and they were at different levels in the organization, some front-line supervisors of employees and some of them director-level managers of other managers.

China Telecom (more…)

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