I’ve advocated many times for an “evidence based” approach to management and business.  Too often I come across people who are getting acceptable results but when pressed to explain, they clearly don’t know why it’s working.  When they stop getting results, they don’t know what to change or do different.  That’s why I urge people to test your assumptions, take accurate measurements, keep score, notice what’s working–and what isn’t.   I believe it is crucial to avoid learning the wrong lessons, which happens when we draw conclusions about our successes and failures that are not based on the facts, but on our prejudices, assumptions, or a strong-minded person’s opinion.

We also have to guard against mistaking our measurements and our models with the whole picture.  There’s always more than what we can see or measure, and we need to avoid wearing self-made blinders.  It’s in the hidden spaces that wild and chaotic forces lurk.

(more…)

It’s common to think of top talent as people who are just plain smarter than the rest, the really bright people who stand out.  There are obviously some linkages, but they aren’t as hard and fast as they first appear.  Smart people who don’t really apply themselves can’t be classified as top talent.   There is also a case for different talents, not all of which are cognitive.  One reason for the interest in Daniel Goleman’s notion of emotional intelligence is because he explained how many top achievers differentiate themselves because of a particular form of social intelligence or personal mastery, not because of traditional measures of IQ or intelligence.

New discoveries in brain science seem to greet us almost every day.  How the mind and brain work is a fascinating field that just gets more interesting with each new discovery. 

We’re learning about different types of memory, the different regions of the brain where they are stored or accessed, (more…)

Is anyone out there scratching your head trying to remember the last time you were in a “strategy meeting”?  For most readers of this blog, the problem is not that you are rarely in a strategic situation, but that you probably don’t recognize it as often as you should.

(more…)

“How do I stop the headaches without firing my people?”

You own the business and so all the problems that can’t be solved by others end up in front of you.  You have someone who handles personnel matters, but that means the transactional side of HR.  The personal issues, interpersonal conflict, lack of performance, all of the soft, squishy (but really difficult) stuff comes to you.  And you wish you could make it go away without needing to fire someone.  Maybe you can… (more…)

Last week I was in a session with several executives benchmarking a job.   That term is used to describe a number of different activities or approaches, so let me give you an insiders view of what we did.  

Our task was to determine what the organization needed from this job for superior performance (in our case it was the job of President of the company).  We discussed key results that the person filling the role of President was accountable for producing.  When we agreed on the five key results, our assignment next was to “let the job speak”.  (more…)

Here’s a personal anecdote that happened to me that I think says something about talent, how we assess it and factor it into our decisions.

I’ve wanted to start working with a personal trainer for some time.  Last year I talked about it with my doctor and she made some recommendations to me.  We worked on my diet and I spent most of last year getting the nutritional picture right (my doctor has an emphasis–and expert training–on functional medicine, which is exceedingly rare to find in my experience).

(more…)